HSS Services

HSS is committed to protecting the sensitive information of our clients and takes this matter seriously. We continuously monitor the information and data available to us to prevent and avoid any fraudulent or suspicious behavior.

While we do our utmost to protect our clients and partners, we also urge you to support our efforts by fulfilling your duty to detect any potential fraudulent behavior by malicious parties exploiting the name of HSS to deceive you.

Here are some tips on how to recognize online fraud methods to ensure the safety and security of your sensitive information.

Being aware and vigilant to recognize fraudulent and malicious emails and other forms of fraudulent communication is essential for protection against fraud and theft. Common warning signs of online fraud methods include:

• Unexpected payment requests: Requests not made by HSS for urgent payment of financial overcharges. HSS does not request money other than the subscription value in the HSS electronic application for using the HSS name. This method is used for fraud and sending money and providing personal information such as usernames, passwords, and credit card details.
• Requests for personal information: Requests for personal and/or financial information for fraud, identity theft, and other crimes.
• Misleading domain names: Links containing spelling errors or having similar addresses to real sites (e.g., HSS BROKER.com / HSS SERVICES.org / ar, etc.). If you are in doubt about the authenticity of any site using the HSS name, please always visit our official website (https://hss-uae.com/) or contact the HSS Customer Service Center via email (support@hss-uae.com).

Types of Online Fraud

Fraudulent and malicious emails: These are the most common methods of online fraud, aiming to deceive you by pretending to be from a known source like HSS (e.g., receiving an email that appears to be from HSS) to prompt you to share sensitive personal information, account details, or send money. They may also include a request to register for a competition to win prizes.

Identity theft: This occurs when someone deceives you into revealing or providing personal, financial, or account information. Identity thieves often claim to be from well-known companies and send you emails or call you, asking you to respond to their questions or directing you to a fraudulent webpage that asks for personal information such as credit card numbers, account passwords, or even HSS credentials.

Credit card fraud: This happens when a credit card is lost or stolen and used by someone else. Credit card fraud primarily occurs through the hacking of card account data during regular use. Stolen card data is often used to attempt fraudulent online purchases.

Spam and viruses: In our field of work, customers often receive an email claiming that HSS offers promotional deals and fake prizes, asking you to open an attachment to complete the registration process. This attachment is likely a virus. Therefore, we ask you not to open the attachment and to report it to the Customer Service Center at the following email: support@hss-uae.com.

Activation code: Text messages containing an activation code are sent only once to complete the registration process after downloading the HSS mobile application. Please ignore any other messages you receive. HSS will not request your activation code by phone or email. To protect the privacy of your account, please do not share the activation code with anyone.

Our Responsibilities

At HSS, we are committed to adopting the highest standards in the real estate sector and implementing the best administrative, technical, and physical security measures to protect the personal information you provide from damage, loss, alteration, unauthorized access or disclosure, accidental or otherwise, and other forms of illegal processing. We continually invest in the latest global technologies to minimize all potential risks in the best interest of our clients. We remain committed to ensuring compliance with the most stringent security requirements and promoting a culture of security protection within our institution. Our commitment to information security is subject to review and audit.

Our website and mobile application use various security technologies, including secure servers where all your personal information is encrypted, even before the browser or device is closed. Our electronic payment platform and credit card data protection have also been approved.

Your Responsibilities

While we review and enhance these security measures from time to time as necessary, part of the responsibility lies with you to protect your information, such as login details and passwords, from unauthorized use. Please note that there is no 100% secure method of transferring files over the internet or electronic storage. Therefore, HSS cannot guarantee the absolute security of your personal information.

Contact Us

If you have any comments or questions regarding the customer protection and fraud prevention measures at HSS, please contact the HSS Customer Service Center at the following email: support@hss-uae.com.

Disclaimer

HSS will not and does not request you to provide any personal information or payment details through traditional or electronic mail. Caution and protection of your sensitive information are the best ways to prevent fraud. If you receive a request to provide personal information or payment details through any of the aforementioned communication methods, please do not respond or cooperate with the sender and report it immediately to the Customer Service Center via email (support@hss-uae.com).

HSS is not responsible for any costs, fees, or payments resulting from any fraudulent activity. Please be cautious of the aforementioned fraud methods and keep them in mind to protect your information and data from theft to avoid falling victim to any future fraud.